Privacy Policy

This Privacy Policy explains how citk ("we,""us," or "our") collects, uses, and shares information about you when you use our website, applications, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

Account Information. When you create an account, we collect your name, email address, organization name, and authentication credentials.

Usage Data. We automatically collect information about how you interact with the Services, including pages visited, features used, timestamps, and referring URLs.

Device Information. We collect device type, operating system, browser type, and IP address.

Cookies. We use essential cookies to operate the Services and optional analytics cookies. See our Cookie Policy for details.

We use the information we collect to:

• Provide, maintain, and improve the Services
• Authenticate your identity and manage your account
• Send transactional communications (e.g., password resets, service notifications)
• Monitor and analyze usage trends to improve the user experience
• Detect, prevent, and address technical issues and security incidents
• Comply with legal obligations

We do not sell your personal information. We may share information with:

• Service Providers. Third-party vendors who assist with hosting, analytics, and communication.
• Legal Requirements. When required by law, subpoena, or government request.
• Business Transfers. In connection with a merger, acquisition, or sale of assets.
• With Your Consent. When you explicitly authorize sharing with a third party.

We retain your information for as long as your account is active or as needed to provide the Services. Upon account deletion, we will remove or anonymize your data within 30 days, unless retention is required by law.

Depending on your location, you may have the following rights regarding your personal information:

• Access. Request a copy of your personal data.
• Correction. Request correction of inaccurate data.
• Deletion. Request deletion of your personal data.
• Portability. Request your data in a portable format.
• Opt-Out. Opt out of non-essential data processing.

To exercise these rights, contact us at privacy@citk.com.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

The Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date.

If you have questions about this Privacy Policy, please contact us at privacy@citk.com.