Stop drowning in change management overhead.
citk automates auditable communications, post-implementation verification, and workflow approvals — so your team spends time on innovation, not admin.
API Gateway
???
Auth Service
Backend?
Payment v2
Maybe ops?
CDN Config
SRE? Infra?
Queue Worker
Nobody?
ML Pipeline
Data?? AI??
Inherited
from Platform
from Operations
Active Delegations
delegated by David Wong
Audit Trail
Delegated permissions
Carol Lee by David Wong
Promoted to Owner
Alice Chen
Assigned Manager
Bob Smith
Created directory
Backend
24
Directories
86
Members
142
Subscribers
Live Feature
Directories & RBAC
- 1
"Who owns what?"
- 2
Organize your infrastructure
- 3
Assign roles that cascade
- 4
Route notifications intelligently
- 5
Delegate without losing control
- 6
One source of truth
Live Feature
Directories & RBAC
"Who owns what?"
Services scattered across teams. Permissions managed in spreadsheets. Alerts blasted to everyone. Nobody knows who's responsible for what.
Sound familiar?
API Gateway
???
Auth Service
Backend?
Payment v2
Maybe ops?
CDN Config
SRE? Infra?
Queue Worker
Nobody?
ML Pipeline
Data?? AI??
Organize your infrastructure
Directories let you create a tree hierarchy that mirrors your org. Group services by team, environment, or domain — from a handful of apps to thousands.
Your org structure, your rules.
Assign roles that cascade
Four roles cascade down the tree. Assign once at the parent — Owner, Manager, Contributor, or Viewer permissions flow to all children automatically.
One assignment, full coverage.
Inherited
from Platform
from Operations
Route notifications intelligently
Each directory gets its own notification channels. Subscribers choose Email, Slack, Webhook, or Teams — with cascading rules that follow the hierarchy.
The right people, the right channels.
Delegate without losing control
Temporary permission delegation with automatic expiry. Every assignment, promotion, and delegation is logged for audit — always know who had access and when.
Time-bounded access, immutable trail.
Active Delegations
delegated by David Wong
Audit Trail
Delegated permissions
Carol Lee by David Wong
Promoted to Owner
Alice Chen
Assigned Manager
Bob Smith
Created directory
Backend
One source of truth
Structure, access control, notification routing, and audit trail — all in one place. No spreadsheets. No guesswork. No gaps.
Everything connected.
24
Directories
86
Members
142
Subscribers
Live Feature
Tracked Announcements
- 1
"Did anyone read that?"
- 2
Write once, reach everyone
- 3
Built-in approval gates
- 4
Schedule or send instantly
- 5
Track every open, every click
- 6
Immutable. Auditable. Accountable.
PSA: Payments v2 deploys Monday
3 replies — none from backend team
FYI breaking change in auth API
No reactions
Q4 infrastructure migration
12% open rate
Reviewer
“Looks good overall. Consider adding migration steps for v2.2 users and a rollback procedure in case of issues.”
Date
Feb 28, 2026
Time
9:00 AM EST
Delivery Channels
142 recipients
Slack
#backend, #api-team
Webhook
3 endpoints
142
Recipients
104
Opens
67
Clicks
Channels
47
Sent
73%
Open Rate
100%
Reviewed
312
Audit Events
Live Feature
Tracked Announcements
"Did anyone read that?"
Critical change communications buried in Slack. No read receipts. No approval workflow. No way to prove compliance. Just hope.
Sound familiar?
PSA: Payments v2 deploys Monday
3 replies — none from backend team
FYI breaking change in auth API
No reactions
Q4 infrastructure migration
12% open rate
Write once, reach everyone
Rich text editor with tables, code blocks, and images. Categorize with color-coded tags and target the right audience — all from one compose screen.
One announcement, every channel.
Built-in approval gates
Every announcement goes through approval before sending. Reviewers can approve with comments or reject with actionable feedback. Separation of duties enforced.
Approval gates, not email chains.
Reviewer
“Looks good overall. Consider adding migration steps for v2.2 users and a rollback procedure in case of issues.”
Schedule or send instantly
Send now for urgent changes, or schedule for a future date. Either way, delivery is tracked across Email, Slack, and Webhooks automatically.
Your timing, full control.
Date
Feb 28, 2026
Time
9:00 AM EST
Delivery Channels
142 recipients
Slack
#backend, #api-team
Webhook
3 endpoints
Track every open, every click
See who received your announcement, who opened it, and who clicked through. Real-time delivery receipts across all channels.
Full visibility, zero guesswork.
142
Recipients
104
Opens
67
Clicks
Channels
Immutable. Auditable. Accountable.
Every state transition — created, reviewed, approved, sent — is logged with who, when, and why. Your audit trail, always complete.
Every action recorded, forever.
47
Sent
73%
Open Rate
100%
Reviewed
312
Audit Events
Roadmap
Where we are and where we're headed
Directories & RBAC
Hierarchical org structure with cascading permissions
Announcements
Tracked communications with approval workflow
PIV Tracker
Auto-verify deployments with guardrails and real-time health
App Registry
Service catalog with upstream/downstream dependency mapping
Dashboard
Real-time command center for change intelligence
Settings
Organization and user preferences
Slack Integration
Native Slack app for notifications and commands
Custom Tokens
API token-based integrations with any tool
Form Integrations
Trigger workflows from external form submissions
AI & MCP
AI-powered analysis and Model Context Protocol support
Webhooks
Event-driven integrations with any HTTP endpoint
Roadmap
Where we are and where we're headed
Live
Directories & RBAC
LiveHierarchical org structure with cascading permissions
Announcements
LiveTracked communications with approval workflow
In Development
PIV Tracker
In DevelopmentAuto-verify deployments with guardrails and real-time health
App Registry
In DevelopmentService catalog with upstream/downstream dependency mapping
Dashboard
In DevelopmentReal-time command center for change intelligence
Settings
In DevelopmentOrganization and user preferences
Planned
Slack Integration
PlannedNative Slack app for notifications and commands
Custom Tokens
PlannedAPI token-based integrations with any tool
Form Integrations
PlannedTrigger workflows from external form submissions
AI & MCP
PlannedAI-powered analysis and Model Context Protocol support
Webhooks
PlannedEvent-driven integrations with any HTTP endpoint
Ready to take the overhead out of change ops?
See citk in action with a personalized demo.